German Customer Care (Remote)

Publicada hace: 2 meses 16 días

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 Jornada Completa  Remote

Company description:

TalentWorldGroup provides industry changing contact center services. (Multilingual, Scalable, Uniform, Global) Centralized and standardized native customer support Worldwide. International marketplace of premium contact center projects for Talents working remotely. We are a truly peoples company and we are on a mission to reinvent professional  Home-Based Working  and build the  Workplace of the Future ! Our innovative approach allows our talents to find the best fitting projects, with the schedules they prefer, working part-time, up to full time.

Offer description:

We are looking for Native German Customer Care Talents  to first join our Talent Pool and then have the opportunity to start working on a variety of Contact Center projects like Inbound customer care (phone/email/chat) in the  Hospitality industry- Reservation Booking, Survey Handling - Outbound calls in Heath Care and Catering industry.


-We are doubling our inbound customer care team in the Hospitality industry for the high Season, so we already opened our qualification process for this project.

-In case you would like to start working on a project from the end of April (in the high season), after qualifying yourself to our Talent Pool, you will have time to integrate to our online International Community and get to know your colleagues, before starting to train and work in this amazing, high speed, fun project.

-We have further opportunities, new projects coming up shortly, so it is time to ensure your place in our amazing teams!

REQUIREMENTS

-2 or more years of Call Center -Experience  (Inbound/Outbound)
-Experience in the Hospitality industry is an advantage
-Computing Skills- strong user level
-You strive for excellence and find your happiness in helping others
-You are a  strong multitasker,  with experience in using more online tools at the same time for work
-German is your mother tongue language
-Good communication skills in written and spoken English
-College or University Degree is also an advantage 

We will ask you to have:

-Wired, USB plug-in Headset

Internet:

-Broadband internet connection  ( 10 Mbps download, 2 Mbps upload)

-Ethernet based  LAN connection

Hardware Requirements:

-Processor: 1.8Ghz upwards (64bit preferred)
-RAM: 8 GB RAM upwards
-Available Storage: 10Gb minimum
-Preferred Resolution: 1920x1080


Operating System

-Microsoft Windows: 10 upwards
-MacOs: 12 upwards

Location: Remote (if not possible, then Germany, Berlin area)
Type of contract: Freelance
(Hourly rate is 11 EUR/hour)
 

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