Customer Service Representative - German + English

Silvertalent Intern

Publicada hace: 4 meses 28 días

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Silvertalent Intern  Jornada Completa  Lisboa

Native German and B2 English Salary 1548,39 € /mes  +  ayuda para acomodación y billete avión  

medical device company dedicated to making the lives of people with diabetes and other conditions easier through the use of its product platform. Their system provides a unique alternative to traditional insulin delivery methods. 

Together with your colleagues, you will be ensuring a highly professional, courteous and empathetic customer service via phone and e-mail. Part of your daily activities will be:

    • Respond to inbound calls and customer inquiries regarding their products to ensure questions are answered and orders placed timely.
    • Request and collect updated documentation required by the customer’s payer, complete order entry and coordination of product shipment to customers.
    • Answer phone inquiries and provide support and direction to customers and resolve customer’s issues in a timely and empathetic manner.
    • Ensure all patient documents are on file as required to assure regulatory requirements and payer requirements are met.
    • Collaborate with internal and external entities to assist our customers in obtaining products.
    • Encourage customer compliance with product utilization

Our ideal candidate is

    • A natural team player - we believe in supporting and developing our people,
    • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Required skills

    • Fluent in German
    • B2 level English
    • Excellent communication skills
    • Problem solving
    • Sense of responsibility

Benefits

    • Excellent benefits package
    • Multilingual and excellent work environment to provide the customer service
    • Extensive training
    • Languages classes (for international candidates)
    • Internal employee incentives
    • Located in an amazing office in Lisbon with excellent transport links

Location

Lisbon, Portuga

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